How do I place an order?When you see an item you like, click on “add to cart” and continue shopping until you are ready to complete your purchase. Then click on “view cart” to confirm your items. After you have made any changes and updated the quantities as desired, click on “checkout” to finish.
What payment methods do you accept?Visa, MasterCard, American Express and Paypal
Will I have to pay sales tax?You only need to pay sales tax (8.875%) if the delivery destination is in the New York State.
Which shipping carriers do you use?We currently ship worldwide using USPS.
What are the shipping charges?The shipping charges are calculated automatically once you go to the checkout page.
How do I track my orders?You can track your order with the tracking number sent to you by USPS once the order has been processed and sent.
Can I add or remove items from my order once it is submitted?Once you have submitted your order, we begin to process your order. During this time, we may be able to add or remove items from your order. Once your order is packed we are no longer able to modify your order. Please email us as soon as possible or call us to either add or remove an item from your order.
Can I cancel my order after it has been placed?Once you have submitted your order, and during the processing, we are able to cancel your order. Once an order has been shipped we are no longer able to cancel that order.
Can I return or exchange my purchase at chariandconyc.com?Since the frames and parts are being sold on consignment, all sales are final. This means no refunds and no exchanges. There is an exception if we have shipped the wrong item (i.e. wrong color or size).
What if I find a scratch or other marks that were not apparent in the photographs?Please understand that most of our products are used (especially Japanese bike frames). We do our best to photograph all visible damages on the products and write it in the description. All products are as is. If you still are unsure, either come visit our store or contact us.
What if I still have a question?Feel free to contact us if you cannot find your answers in the FAQ